How This FAQ Works for You
Most questions we receive fall into a few clear buckets: how to fund your account, how withdrawals are processed, what happens if a payment gets stuck, and how to reach us when something goes wrong. We've organised this page around those real situations rather than a generic list of topics. When you send a deposit via bKash, Nagad, or Rocket, the payment
goes through the same mobile wallet rails you already use for everyday transfers — the confirmation flow is identical. On the withdrawal side, we verify your account wallet before releasing funds, which keeps your money going to the right place. If you're in Dhaka or anywhere else in Bangladesh and something isn't clearing as expected, the answers below cover the most common
causes and the fastest fix. Where a question needs more than a short answer, we've linked the relevant account step so you can act on it directly.
- bKash deposits
- Nagad transfers
- Rocket payments
- Account wallet verification